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  • About Us

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  • GLOBAL ENDS POLICY:

    A transformative force in our community and work and to serve as a model of sustainable business alternative that nurtures social and economic well-being in an environmentally sensitive manner.

    Products:
    Maximized availability of healthful and organic foods and non-food products grown, manufactured, or produced locally with ecological and social responsibility for the community.

    Education:
    An empowered and informed community with access to education and customer assistance.

    Financial Health:
    A financially viable, transparent, ethical cooperative with equity growth, patronage refund, and community investment.

    Staff Environment:
    A respectful, responsive, and safe work environment in which a fairly compensated management, bargaining unit, and worker owner team has a strong sense of ownership in the success of the co-op.

    Community:
    Within cooperative values, an ever-widening circle of community members with healthier and more environmentally restorative lives.

  • Why Become an Owner?

    1. To support a store committed to quality and ethics: The French Broad Food Co-op is a store owned by the people who shop here, so it just makes sense that we would try harder than anyone else around to satisfy your shopping needs in a courteous and conscientious way. You can be proud to shop with us!

    2. 5% on the 5th: Owners save 5% on their purchases on the 5th of each month! Easy to remember, easy to save!

    3. Owners-only Events and Deals: Our Owner Appreciation Days are held quarterly, with special discounts, entertainment, product demos, educational opportunities and more.

    4. Democracy and Ownership: Enjoy a voice in Co-op governance; as an owner you have the right to vote, and run, for the Board of Directors. Have a say in how your store grows! Everyone makes a difference.

    Joining the co-op involves completing an application and making a payment toward the $250 equity share. This payment can be made in yearly installments of $25 over ten years. After that, an owner is fully vested in the co-op and no more yearly payments are required. Your equity payment is used to help keep the co-op viable (update equipment, make improvements, fix things, etc).
    If the co-op makes a profit during the business year, that profit is shared by the owners through a patronage rebate payment determined by the Board of Directors.

    5. Worker Owner Program: This program offers owners the opportunity to get more involved in the life of our store, as well as to earn an additional 15% off of Co-op purchases.

    6. The Scoop: Co-op owners are enthusiastically encouraged to write articles and letters for our monthly newsletter.

    7. Special Discounts: Co-op owners receive 10 – 50% discount on our top selling products through “Owner-Only Specials”. Owners can also receive a 20% discount on full case special orders.

  • Mission

  • We are dedicated to serving our owners and the WNC community by providing high quality natural foods and personal care products through a mutually beneficial exchange.
    1. We support consumption of healthful and organic foods, grown or produced locally with ecological and social responsibility.
    2. We encourage informed choice and consumer empowerment, with and emphasis on on education and customer assistance.
    3. We are committed to use profits to strengthen and improve the Co-op community and to provide a livable wage to our employees.
    4. We pledge to maintain a pleasant environment that fosters goodwill, cooperation and participation.

  • Statement of Customer Service

  • We guarantee our owners and customers friendly, courteous, professional service.

    We guarantee 100% satisfaction on all merchandise. Any cashier may refund the full purchase price with a receipt within 30 days of purchase. Customers seeking a refund without a receipt will
    be issued store credit or exchange.

    We guarantee accurate prices, weights, measures, and counts on all products.

    We guarantee that the Co-op will absorb the loss resulting from a product that was accidentally broken by a customer in the store.

    We guarantee that our staff members will escort all customers to the location of a product they have requested. Cashiers who cannot leave the front of the store for security reasons will either offer to call for assistance or direct the customer to the desired product.

    We guarantee that we will go to great lengths to ensure that our customers leave satisfied.

    We guarantee that all advertising is factual and that we will make every effort to have sufficient supply of the product to meet customer demand.

    We will strive to make the co-op a friendly atmosphere for all.

    We will not make excuses. So, we will “Acknowledge the complaint,” “Sincerely apologize,” and “Fix it!”

    We will strive to answer any ringing phone after no more than 3 rings. If a call goes to voicemail during business hours, we will strive to return it the same day. After hours voicemail messages are returned on the next business day.

  • Policy for Treatment of Consumers

  • With respect to interactions with consumers, the GM shall not cause or allow conditions,procedures, or decisions that are discriminatory, disrespectful, unsafe, undignified, unnecessarily intrusive or fail to provide appropriate confidentiality and privacy.
    Further, without limiting the scope of the previous statement by the following, the GM shall not:
    1. Elicit information for which there is no clear necessity.
    2. Use methods of collecting, reviewing, transmitting, or storing consumer information that fail to
    protect against improper access to the information elicited.
    3. Fail to inform consumers of how information that is gathered from them may be used.
    4. Fail to operate facilities with appropriate accessibility.
    5. Fail to establish with consumers a clear understanding of what may be expected and what
    may not be expected from the service offered.
    6. Fail to inform consumers of this policy or to provide a way to be heard for persons who
    believe they have not been accorded a reasonable interpretation of their protections under this
    policy.
    7. Fail to ensure that adequate ownership application materials and information regarding rights,
    benefits, and responsibilities of ownership are readily available for and provided to potential or
    new owners of the cooperative.
    8. Fail to ensure that every co-op shopper is asked if they are an owner, and if they are not,
    they will be invited to become an owner.
    9. Fail to provide the physical original customer comment cards to the Board.

  • FBFC Privacy Statement

    French Broad Food Co-op is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the French Broad Food Co-op Web site and governs data collection and usage. By using the French Broad Food Co-op website, you consent to the data practices described in this statement.

    Please click here to read the entire FBFC Privacy Statement